SHIPMENT PROCESSING TIME

 

All orders are processed within 1-2 business days. Orders are not shipped on weekends or holidays. If your order is placed after 5 PM EST, it will be shipped within 1-2 business days following that day. If we are experiencing a high volume of orders, or if couriers are experiencing delays due to COVID-19, please expect a delay of up to 1-3 weeks. We will do our best to update you of any delays or issues with processing your order, and you may ask for a return/refund at any time during the processing and shipping time, if needed.

 

SHIPPING RATES AND DELIVERY ESTIMATES

 

Shipping charges for your order will be calculated and displayed at checkout. All orders over £150 qualify for free shipping.

 

Shipment destination, Estimated delivery time (by post) *, Shipment cost (Light / Medium / Heavy)

 

Switzerland, 6-12 business days, £12 / £21 / £41

Rest of Europe, 6-12 business days, £12 / £21 / £41

United Kingdom, 6-12 business days, £12 / £21 / £41

Asia, 6-12 business days, £14 / £25 / £46

South America, 6-12 business days, £13 / £24 / £46

North America, 6-12 business days, £13 / £21 / £42

Africa, 6-12 business days, £14 / £26 / £49

U.S.A., 6-12 business days, £10 / £13 / £18

Australia, 6-12 business days, £13 / £24 / £44

Mexico, 6-12 business days, £12 / £21 / £41

Canada, 6-12 business days, Free with purchase over £80

Spain, 6-12 business days, £12 / £21 / £41

Germany, 6-12 business days, £12 / £21 / £41

Denmark, 6-12 business days, £12 / £21 / £41

Netherlands, 6-12 business days, £12 / £21 / £41

Austria, 6-12 business days, £12 / £21 / £41

France, 6-12 business days, £12 / £21 / £41

 

*Delivery delays may occur due to the COVID-19 pandemic, or other unprecedented issues. We will update you of any delays or issues as we find them out.

 

SHIPMENT CONFIRMATION AND ORDER TRACKING

 

Please allow 1-2 business days for processing of your order to receive a shipment confirmation email and tracking number.

 

CUSTOMS, DUTIES & TAXES

 

Olivia Rubens Apparel Inc. is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

 

DAMAGES

 

Olivia Rubens is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team (info@oliviarubens.ca) directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

 

INTERNATIONAL SHIPPING POLICY

 

We ship worldwide. If, for some reason, we are not able to reach your destination, we will be in touch to find a solution or cancel your order.